Location: Power Ford – 1101 Montaño Rd NE, Albuquerque, NM 87107 Department: Business Development Center (BDC) Employment Type: Full-Time
Join one of the most respected and consistently top-performing automotive dealerships in the nation. Power Ford has been repeatedly recognized as New Mexico’s premier dealership, earning multiple Cars.com Ford Dealer of the Year awards, being named a Top Workplace by the Albuquerque Journal year after year, and receiving Best of the City honors from Albuquerque The Magazine on numerous occasions. Nationally, Power Ford continues to lead in customer engagement, digital innovation, and overall guest satisfaction.
We’re seeking an energetic and customer-focused BDC Service Specialist to join our high-performing team. In this role, you will be the first point of contact for online and phone leads, ensuring each guest receives an exceptional, professional, and efficient experience. You’ll manage inbound leads, follow up on sales inquiries, and help guide customers seamlessly through the online buying and appointment process. If you’re motivated by sales growth, technology, and customer service excellence, Power Ford offers the perfect environment to thrive and grow your career.
Respond promptly and professionally to all internet and phone inquiries regarding vehicle availability, pricing, and features.
Schedule sales and service appointments while maintaining a high level of communication with customers and team members.
Manage and track all leads through the CRM system, ensuring accurate and detailed records of all customer interactions.
Follow up with potential buyers to convert leads into appointments and confirmed sales opportunities.
Collaborate with the Sales, Marketing, and Service teams to support promotional campaigns and drive online traffic.
Maintain a strong understanding of current inventory, vehicle features, pricing, and incentives.
Achieve and exceed monthly goals for appointments, conversions, and customer satisfaction.
Provide ongoing feedback to management on customer trends, digital engagement, and lead quality.
Uphold Power Ford’s standards of professionalism, integrity, and customer care in all communications.
Continuously develop knowledge of Ford products, technologies, and e-commerce tools through ongoing training.
Prior experience in automotive BDC, sales, customer service, or call center environment preferred.
Excellent written and verbal communication skills.
Strong computer literacy with CRM, email, and digital marketing tools.
Exceptional organizational skills and attention to detail.
Positive, energetic attitude and professional phone presence.
Ability to handle multiple tasks in a fast-paced environment.
Must be reliable, self-motivated, and goal-oriented.
Valid driver’s license with a clean driving record.
Working Conditions:
Office and phone-based environment.
Extended periods of computer and phone use.
Occasional weekend or evening shifts may be required.
Fast-paced, performance-driven workplace focused on collaboration and customer satisfaction.
Competitive pay (hourly plus performance-based bonuses or commissions)
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Employee discounts on vehicles, parts, and services
Continuous training and opportunities for career growth
If you’re passionate about customer connection, digital communication, and driving sales success, apply today to join Power Ford’s award-winning team as a BDC Sales / E-Commerce Specialist.
Power Ford