Service Concierge

About Power Ford

Power Ford is a premier automotive dealership dedicated to delivering exceptional customer service and a superior automotive experience. We are seeking a motivated and experienced Service Concierge to join our Customer Service Department in Albuquerque, NM.

Job Details

• Salary: From $30,000 to $80,000 a year
• Job Type: Full Time
• Location: Albuquerque, NM 87107

Position Summary

The Service Concierge serves as the primary advocate for our customers, managing interactions to enhance loyalty and business growth. This role ensures outstanding care throughout the customer journey, from initial contact through follow-up. The Service Concierge acts as a liaison between customers and department managers, facilitating prompt resolution of issues. This position authorizes transaction adjustments and reimbursements to support customer satisfaction and retention.

Responsibilities

• Manage and enhance the overall customer experience to maximize satisfaction.
• Maintain consistent communication to resolve issues during the sales and service processes.
• Develop and oversee a thorough customer follow-up system to encourage repeat and referral business.
• Create and implement action plans to address and resolve customer concerns.
• Serve as a liaison between customers and relevant departments for timely issue resolution.
• Participate in department meetings and provide feedback about the customer experience.
• Provide backup support within the team to ensure seamless customer service.
• Perform additional duties as assigned by management.

Benefits

• Access to a tremendous product and inventory selection
• Ongoing company-wide training programs
• Work for a company with a strong reputation
• Opportunities for professional growth and advancement
• Supportive, professional, and enthusiastic work environment

At Power Ford, you will receive comprehensive training, competitive pay, and excellent benefits. We strive to offer one of the best career opportunities in the automotive industry.

Equal Opportunity Employer and a drug-free workplace.

We encourage qualified candidates to apply and join our dedicated team.

• High school diploma or GED required.
• Strong commitment to the company vision and exceeding customer expectations.
• Excellent interpersonal skills with the ability to build and maintain customer loyalty.
• Effective written and verbal communication skills.
• Ability to think strategically and analyze performance data.
• Professional, outgoing, and dependable with a strong work ethic.
• Good communication skills with management and team members.
• Familiarity with the automotive industry is a plus.
• Technologically proficient, able to communicate via multiple customer channels.
• Proficient in Microsoft Office and internet applications.
• Basic knowledge of elead CRM and Reynolds & Reynolds software preferred.
• Strong attention to detail and organizational abilities.
• Professional appearance required.
• Ability to manage time effectively and multitask in a dynamic environment.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!