EV Drive Manager - Albuquerque, New Mexico, United States

  • Automotive Service Advisor, Automotive, Fixed Operations, Service Advisor
  • Albuquerque, New Mexico, United States

job description

Ford dealer EV E-drive manager

The EV/e-drive manager is responsible for overseeing all aspects of the dealership's electric vehicle service and maintenance operations. The manager must ensure a best-in-class experience for EV owners, stay current on Ford's EV technologies, and manage a team of EV-certified technicians. This role emphasizes customer satisfaction, operational efficiency, and the development of the EV service business. 

Key responsibilities

  • Service department management: Plan, organize, and control the daily operations of the EV service drive to meet dealership goals and manufacturer requirements.
  • Technician supervision: Supervise, mentor, and train EV-certified technicians to ensure high-quality workmanship and adherence to company and manufacturer policies.
  • EV service bay optimization: Ensure that dedicated EV service bays, charging stations, and specialized tools are maintained and utilized efficiently.
  • Customer relations: Address and resolve customer concerns and issues specific to electric vehicle maintenance and repair. This includes managing customer expectations regarding battery diagnostics, range, and charging.
  • Warranty procedures: Ensure proper warranty procedures are followed for all EV repairs, including accurate billing and collection processes.
  • Diagnostic proficiency: Be proficient in advanced EV diagnostic tools and software to assist technicians with complex issues.
  • Training coordination: Work with Ford representatives to ensure all EV service staff are current on the latest training, certifications, and product information.
  • Performance metrics: Track and analyze key performance indicators (KPIs) related to the EV service department, including customer satisfaction index (CSI), repair times, and profitability.
  • Inventory management: Oversee the inventory of EV-specific parts, ensuring necessary components are in stock to minimize customer wait times.
  • Marketing support: Collaborate with the dealership's marketing team on initiatives to promote the EV service center and educate customers on the benefits of EV maintenance.
  • Safety standards: Enforce safety protocols related to high-voltage systems and battery handling. 

job requirement

Required qualifications

  • Proven experience in an automotive service management role, ideally at a Ford dealership.
  • Ford EV certification and a deep understanding of electric vehicle technology.
  • Demonstrated history of superior customer satisfaction (CSI).
  • Experience in expanding service department sales and profitability.
  • Strong analytical, problem-solving, and time-management skills.
  • Excellent communication and leadership abilities.
  • Proficiency with dealership management systems (DMS) and manufacturer software. 

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

 

Service Manager - Albuquerque, New Mexico, United States

  • Automotive Service Manager, Automotive, Fixed Operations, Service Director, Service Manager
  • Albuquerque, New Mexico, United States

job description

Automotive Service Manager  Service Manager

"Dealership Experience a MUST – Top Pay -  Aggressive Benefits Package - Apply Now."

Business is Booming at our Dealership!  We are seeking a Dynamic Service Manager to join our world class service team.  We have an immediate opening for a Motivated, Seasoned Service Department Manager.   This is an outstanding opportunity for a rewarding career with a mission driven company.

  • Do you thrive in a fast paced, professional environment with unlimited career growth potential?
  • Are you an enthusiastic and trustworthy individual with a strong work ethic?
  • Do you have a proven record of success with verifiable CSI scores?
  • Do you have a desire to win?  .....

Then our company is the right fit for you!  Join our Service Departments that is poised for Explosive Growth.

Service Manager Duties include but are not limited to:

  • Provide high quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivating, Coaching, and Leading a dynamic and high-performing service selling and technical team
  • Effectively supervising and managing the work load and schedules of all service department associates
  • Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
  • Perform other duties as assigned by the General Manager

job requirement

Service Manager  Qualifications:

  • Must be results-driven, highly energized, customer service oriented LEADER
  • Must have a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus!
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

Finance Manager - Albuquerque, New Mexico, United States

  • Automotive, Finance Manager, Sales Manager, Special Finance
  • Albuquerque, New Mexico, United States

job description

Automotive Finance Manager

If you're serious about your career, then rest assured you've come to the right place.

You'll find the opportunities, resources, and support you need to grow and develop professionally.

We are committed to your success and invested in your future.

Finance & Insurance Manager is responsible for coordinating the sale of finance and insurance programs to customers.

The Finance and Insurance Manager works with lenders and financial institutions to provide financial services to dealership customers.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

Sells financing and insurance to customers.

Responsible for the attainment and gross production of financial services’ goals and objectives.

Reviews customer credit applications.

Makes extended service contracts and other owner protection programs available to customers.

Assesses profitability to dealership of financing arrangements.

Utilizes the menu selling process.

Ensures necessary documentation for each deal is complete by utilizing a deal checklist.

Maintains Customer Satisfaction scores at or above company standards.

Works closely with sales team.

Ensures compliance with all laws and regulatory obligations relative to financial services and products.

Supports the dealership’s initiative in Safeguard and Transaction compliance programs.

Complies with all Safeguard and Transaction compliance rules and regulations.

Ensures that all organizational activities and operations are carried out in compliance with organizational guidelines and local, state, and federal regulations and laws governing business operations.

Oversees completion and submission of all financing documents.

Acts as liaison between the customer and the lending institution.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Ensures adherence to F&I reporting requirements of company.

Attends weekly manager meetings.

Maintains effective employee relations.

Promotes and maintains good ESI.

 

job requirement

 

At least "3" years automotive dealership F&I producer experience required

Finance and Insurance Management training preferred

Proven track record

Strong record of positive Customer Satisfaction results

Team-oriented

Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

Benefits Include: 

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Continued training through the manufacturer.

Opportunities for career advancement. 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

Apply By Clicking The "Apply Now" Button 

Service Concierge - Albuquerque, New Mexico, United States

  • Automotive, Concierge, Service Coordinator, Service
  • Albuquerque, New Mexico, United States

job description

Service Concierge

We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge’s primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow business. The Service Concierge ensures that no stone is left unturned as we seek to provide the top level of care for our customers both before, during and after visiting our stores. He or she will be the direct link from the customer to the correct manager or department lead in ensuring that the customer receives the highest level of care if an issue arises. He or she will schedule follow-up calls with new and used vehicle purchasers and service customers. The Service Concierge will have the ability to adjust transactions and give reimbursements to increase customer retention and eliminate problems that may arise from customer interactions and experiences that fall below Victory's high standards.

 

The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. He or she must have a strong sales aptitude, excellent communication, and interpersonal skills.

 

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

 

Responsibilities

  • Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction.
  • Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit.
  • Maintains a solid customer follow-up system to encourage repeat and referral business.
  • Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
  • Attend department meetings and share feedback as it pertains to customer experience.
  • Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised.
  • Performs other duties as assigned.

job requirement

  • High school diploma or GED
  • Always promote and embody company vision to exceed the expectations of our customer every day.
  • Proven interpersonal skills demonstrating a commitment to strengthen the dealership brand through building and maintaining a loyal long-term customer base.
  • Excellent written and verbal communication skills.
  • Proven ability to think strategically and evaluate performance metrics to identify trends.
  • Outgoing and upbeat personality that exhibits the highest level of professionalism, work ethic and dependability.
  • Ability to effectively communicate with dealership management and coworkers.
  • Working knowledge of the automotive industry a plus
  • Must be technologically adept to help communicate in a clear and efficient manner using customers' preferred method of communication.
  • Strong computer and internet skills, including Microsoft Office suite.
  • Basic knowledge using elead CRM system and Reynolds & Reynolds a plus.
  • Keen eye for attention for detail.
  • Professional appearance
  • Strong organizational and time management skills
  • Ability to multi-task and be flexible in an ever-changing environment.

Compensation

  • Competitive Pay Based on Experience
  • Medical Benefits
  • Paid Vacation
  • Holidays
  • Professional Workplace
  • Non-Smoking Workplace
  • Drug Free Workplace
  • Opportunity for Advancement
  • Direct Deposit
  • 401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It’s time to make the most important move of your career!

Apply Now!

 

Sales BDC - Albuquerque, New Mexico, United States

  • Automotive, BDC, Business Development, Customer Service, Sales Consultant
  • Albuquerque, New Mexico, United States

job description

Automotive Customer Service BDC Consultant 
If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls 
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments. 
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

job requirement

QUALIFICATIONS: 

• High School Diploma or equivalent. 
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. 
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER:

• Tremendous product & inventory 
• Ongoing company-wide training 
• Strong company reputation 
• Growth opportunities 
• Professional, enthusiastic & supportive working environment 

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.



We Would Really Like To Hear From You!